Orders

How do I place an order on your website?

If you click on a product image you will be directed to the product page. You will be shown all the details from the item you have selected. Once you decide to purchase the item, press ‘Add to cart’ and the item will be added to your shopping cart. You can easily view your shopping bag by clicking on the cart icon on the upper right side of the webpage. As soon as you are ready to check out, click ‘Proceed to Checkout’ to fill in all the information needed to complete your order.  After filling in all the information, press the ‘Place order now’ button. Your order has now been placed and you will be redirected to paypal.com where you will submit your payment to complete the order. You also have the option to buy or products on amazon.com should you choose to do so with your Amazon account.

How will I know if my order was received?

Once you have completed the order transaction, you will receive a confirmation e-mail from our website including all details of your order. If you do not receive a confirmation e-mail, please contact us at info@kamenfoods.com so we can have a look at what might have gone wrong.

Can I change/cancel my order?

We are really quick at packing up your order, which means we will not be able to make any changes or cancel your order.

I received an incorrect item in my order

If you received an item different from what you ordered, we would like to resolve this immediately. Please contact us at info@kamenfoods.com and we will do everything we have in our power to fix this problem as soon as possible

Payment

Forms of Payment

We accept all forms of payment that our payment processor, Paypal, accepts.

When am I Charged?
If you pay for your order with a credit card on the website, we charge you for all items as soon as your order ships. You will not be charged for items that are “on order” until we ship them to you. As soon as your card is authorized, payment will be taken from your account and you will receive an e-mail confirming that your order has been successful and is now ready to ship. If your card is not authorized, payment will not be taken and your order will be cancelled. If you continue to have issues, please feel free to contact us at info@kamenfoods.com and we will do our best to help you solve this problem.

How do I use my promo code?

Below your order details on the “My cart” page you will see “Promo code” – simply fill in your code here and press “Apply” to submit. You must fill in your promo code here as it cannot be applied later on. Once you have entered your code it will apply to your order and you will be able to see that the ‘Cart total’ price of your order has been amended on the ‘Checkout page’. You can only use one promo code per order.

Shipping policy

Domestic Shipping – Continental United States

kämen offers free ground shipping to the continental United States via USPS or UPS with purchases made above $35.00 USD. Most orders will ship within 48 hours of receipt of your order if items are in stock (Monday-Friday) unless expedited shipping is requested.

While we do all we can to ensure your order is delivered on time, kämen, shall not be held responsible for conditions beyond our control, such as severe weather, service interruptions, etc.

Please allow 2-8 business days (excluding holidays and weekends) for your package to arrive depending on your shipping address. Our warehouse is located in Southern California. If your shipping address is within California, you can expect your order within 2-3 days.

Standard Shipping

kämen uses UPS to ship to the continental United States including Hawaii and Alaska. Standard rates apply based on shipping methods.

  • UPS 2nd Day Air
  • UPS 3 Day Select
  • UPS Ground

What Countries does kämen ship to?

We currently ship to anywhere in the Continental United States, including Hawaii.

How can I track my parcel?

As soon as we ship your order you will receive an e-mail from us including a tracking number. Simply go to www.usps.com or www.ups.com and enter the tracking number provided to track your package.

Can I change my shipping address?

We are really quick at packing up your order, which means we will not be able to make any address changes once your order has been confirmed.

Undeliverable or unaccepted parcels

If for any reason our courier is not able to deliver your package or if you refuse to accept it you will be contacted by our customer service team to see what happened. If after a few attempts our courier is still unable to deliver the package it will be sent back to us. Customers are responsible for any return shipping costs associated with sending the package back in connection with the undeliverable or unaccepted parcel.

Do you ship to P.O. boxes?

We do not accept P.O. Box orders.

returns & exchanges

Return Policy

We offer a 30 day money back guarantee for all products sold on our website. Customer will be responsible for all shipping charges to return the product.

How to Return/Exchange?

Each returned boxed item must have a kämen Return Authorization #. To obtain a Return Authorization #, please email info@kamenfoods.com. Please include your Order ID # in the email, in addition to the item # and a reason for return. Upon agreement to accept goods for a refund, we will issue the Return Authorization #.

The customer is responsible for return and/or exchange shipping charges, unless the product is damaged, faulty, or does not match your order. For your protection, we recommend you return and exchange all items via a traceable carrier such as USPS, UPS or FedEx.  kämen is not responsible for packages not received if a tracking number is not provided. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.

Once the return item is received, the credit will be issued for the cost of the original item, excluding shipping costs. Returns will not be accepted without prior authorization. The return package must have your RA # clearly marked on the outside of the package.

Suspected Faulty Goods

In the rare and unfortunate event of your kämen item being faulty, please accept our apologies and contact us to discuss your options.

Best Buy Dates

We recommend that you use the products by the best buy date marked on the packaging.

my account

How to create an account?

Registering with kamenfoods.com is easy! Simply click on the ‘Sign in’ link at the home page and follow the prompts to register. You’ll enjoy the following exciting benefits through your www.kamenfoods.com account:

  • Quick and easy checkout
  • Save multiple shipping addresses
  • Track and trace your new orders
  • Access your order history

I forgot my password?

If you fail to log in because you cannot remember your password just go to the login page and press ‘Forgot your password?’. You will be asked to enter your e-mail address so we can send you an e-mail including a link where you can reset your password. If you continue having trouble logging in, feel free to contact us by email at info@kamenfoods.com and we will assist you with finding a solution.

How do I subscribe to kämen newsletter?

Simply type your email address in the box at the bottom of any page and click ‘Sign up’.

How do I unsubscribe to kämen newsletter?

If you no longer wish to receive our newsletter you can simply unsubscribe by clicking on the unsubscribe link at the bottom of every newsletter.

contact

If you have any problems or questions about your order, you can always contact our customer service team at:

Email: info@kamenfoods.com