Each returned boxed item must have a kämen Return Authorization #. To obtain a Return Authorization #, please email firstname.lastname@example.org. Please include your Order ID # in the email, in addition to the item # and a reason for return. Upon agreement to accept goods for a refund, we will issue the Return Authorization #.
The customer is responsible for return and/or exchange shipping charges, unless the product is damaged, faulty, or does not match your order. For your protection, we recommend you return and exchange all items via a traceable carrier such as USPS, UPS or FedEx. kämen is not responsible for packages not received if a tracking number is not provided. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.
Once the return item is received, the credit will be issued for the cost of the original item, excluding shipping costs. Returns will not be accepted without prior authorization. The return package must have your RA # clearly marked on the outside of the package.